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Customer Service

To Our Customers…..

Thank you for your interest in Rainbow of Hope Inc. If you are a new customer, we hope you have found this site informative. We hope you have found all you are looking for today. If you need assistance or have questions, please call us at (905) 761-7641 or toll free 1-866-616-HOPE.  If you are a repeat customer, thank you for your continued support. To all customers, please remember that a portion of each purchase will be donated and benefit cancer research and/or related programs/services. Every time a purchase is made we will be that much closer to taking back from cancer, what it has taken from so many,…life!

Hours of Operation

We are open Monday to Friday between the hours of 9:00am and 5:00pm.  We are closed on all Canadian Statutory Holidays. To place an order during our regular business hours you may call us at (905) 761-7641 (for all local calls) or if you are outside of the local calling area, please call us toll free at 1-866-616-HOPE. Orders can be placed 24 hours a day through our website at www.rainbowofhopecanada.ca or by fax to (905) 761-7645  We hope to hear from you soon!

Company  Policies

Return Policy

We at Rainbow of Hope Inc. are proud of our product line,  believe strongly in the prodcuts and service we offer and have always been committed to providing all our customers with their complete satisfaction. However, because we at  Rainbow of Hope are currently in a transition phase and  liquidating our stock, all merchandise purchased (with the exception of defective merchandise) is now a final sale and cannot be returned.

Privacy/Security Policy

Rainbow of Hope Inc. is strongly committed to protecting your privacy and the security of your personal information. We use the information we collect to service your orders and to make improvements to our web site. Please review the following policy information to learn how rainbowofhopecanada.ca protects your personal information. If you have any questions, contact us at info@rainbowofhopecanada.ca

How does rainbowofhopecanada.ca protect customer information?

When you place an order with Rainbow of Hope Inc. through the web site, your information is transmitted over a secure server. Your online transactions with Rainbow of Hope Inc. automatically take place on a secure server. All information is encrypted before it is transmitted using SSL technology.

What information is being collected?

When you browse the rainbowofhopecanada.ca web site you do so anonymously. When you order we need to know your name, email address, mailing address, credit card number and expiration date. This allows us to process and fulfill your order and to notify you of your order status.

We do not collect personal or business information on rainbowofhopecanada.ca visitors unless it is voluntarily provided. In order to gain a better understanding of products and the services our customers are interested in, Rainbow of Hope Inc. may use any information collected from you with your permission. We only use this information to help us serve you better.

We may use this information to occasionally notify you about updates to rainbowofhopecanada.ca. If you wish to be removed from our mailing list, please email us at info@rainbowofhopecanada.ca

What about the privacy of my personal information? Will the information be sold to third parties?

We will not sell, trade, rent, or give individually identifying information to third parties without your permission. rainbowofhopecanada.ca uses the personal information collected from you in the order process to help us deliver your order, to contact you about your order if we have questions, and to improve our site to serve you better.

Will I receive unsolicited e-mail from rainbowofhopecanada.ca?

Rainbow of Hope Inc. will send e-mail confirmation of all orders to our customers. From time to time we may contact our customers by  e-mail with a newsletter and information about updates to our site. If you would like to receive e-mail updates from us, please check the appropriate box on the order form.

Any information collected from you with your permission may be used by Rainbow of Hope Inc. to gain a better understanding of products and services that our customers are interested in. We use this information to help us serve you better.

Still uncomfortable ordering online?

If you prefer not to order online, please feel free to call us toll-free at 1-866-616-HOPE (4673) or for local calls please dial (905) 761-7641. You may also fax your order to us at (905) 761-7645. We will be happy to take your order anytime.

Shipping & Taxation

Orders will be shipped out within 72 hours (or 3 business days) of receiving them, unless there is a problem with product availability. Rainbow of Hope Inc. only ships their products within Canada and unfortunately we DO NOT offer international shipping under any circumstance. For U.S. customers, please visit our website for an appropriate link. All items will be shipped using Canada Post. The following Shipping and handling charges will be added to each order once it is placed.

All prices will be determined in real time when you checkout.

Terms And Conditions

Please call Toll Free 1-866-616-HOPE if you require further assistance.