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To Our Customers…..
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Thank you for your interest in Rainbow of Hope Inc. If you are a new customer, we hope you have found this site informative and helpful. We hope you have found all you are looking for today. If you need assistance or have any questions, please call us at (905) 761-7641 or toll free 1-866-616-HOPE. If you are a repeat customer, thank you for your continued support. To all customers, please remember that a portion of each purchase will be donated and benefit cancer research and/or related programs/services. Every time a purchase is made we will be that much closer to taking back from cancer, what it has taken from so many,…life!
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Hours of Operation
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We are open Monday to Friday between the hours of 9:00am and 5:00pm. We are closed on all Canadian Statutory Holidays. To place an order during our regular business hours you may call us at (905) 761-7641 (for all local calls) or if you are outside of the local calling area, please call us toll free at 1-866-616-HOPE. Orders can be placed 24 hours a day through our website at www.rainbowofhopecanada.ca or by fax to (905) 761-7645 We hope to hear from you soon!
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Company Policies
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Return Policy
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We at Rainbow of Hope Inc. are proud of our product line and committed to your complete satisfaction.
If for any reason, you are dissatisfied with your order, please return the item(s) to us within 30 days
for a full refund or replacement. With the exception of defective merchandise, it is the responsibility of
the customer to return the item(s) to us in its original condition at the customer's expense. Rainbow of Hope
will accept responsibility for the return shipping charges for defective or incorrect products.
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Privacy/Security Policy
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| Rainbow of Hope Inc. is strongly committed to protecting your privacy and the security of your personal information. We use the information we collect to service your orders and to make improvements to our web site. Please review the following policy information to learn how rainbowofhopecanada.ca protects your personal information. If you have any questions, contact us at info@rainbowofhopecanada.ca |
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| How does rainbowofhopecanada.ca protect customer information? |
| When you place an order with Rainbow of Hope Inc. through the web site, your information is transmitted over a secure server. Your online transactions with Rainbow of Hope Inc. automatically take place on a secure server. All information is encrypted before it is transmitted using SSL technology. |
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| What information is being collected? |
| When you browse the rainbowofhopecanada.ca web site you do so anonymously. When you order we need to know your name, email address, mailing address, credit card number and expiration date. This allows us to process and fulfill your order and to notify you of your order status. |
| We do not collect personal or business information on rainbowofhopecanada.ca visitors unless it is voluntarily provided. In order to gain a better understanding of products and the services our customers are interested in, Rainbow of Hope Inc. may use any information collected from you with your permission. We only use this information to help us serve you better. |
| We may use this information to occasionally notify you about updates to rainbowofhopecanada.ca. If you wish to be removed from our mailing list, please email us at info@rainbowofhopecanada.ca |
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| What about the privacy of my personal information? Will the information be sold to third parties? |
| We will not sell, trade, rent, or give individually identifying information to third parties without your permission. rainbowofhopecanada.ca uses the personal information collected from you in the order process to help us deliver your order, to contact you about your order if we have questions, and to improve our site to serve you better. |
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| Will I receive unsolicited e-mail from rainbowofhopecanada.ca? |
| Rainbow of Hope Inc. will send e-mail confirmation of all orders to our customers. From time to time we may contact our customers by e-mail with a newsletter and information about updates to our site. If you would like to receive e-mail updates from us, please check the appropriate box on the order form. |
| Any information collected from you with your permission may be used by Rainbow of Hope Inc. to gain a better understanding of products and services that our customers are interested in. We use this information to help us serve you better. |
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| Still uncomfortable ordering online? |
| If you prefer not to order online, please feel free to call us toll-free at 1-866-616-HOPE (4673) or for local calls please dial (905) 761-7641. You may also fax your order to us at (905) 761-7645. We will be happy to take your order anytime. |
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Shipping & Taxation
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Orders will be shipped out within 72 hours (or 3 business days) of receiving them, unless there is a
problem with product availability. Rainbow of Hope Inc. only ships their products within Canada
and unfortunately we DO NOT offer international shipping under any circumstance. For U.S.
customers, please visit our website for an appropriate link. All items will be shipped using Canada
Post. The following Shipping and handling charges will be added to each order once it is placed.
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| Purchase Amount |
Shipping/Handling Charge |
| $0.00 to $24.99 |
$ 8.00 |
| $25.00 to $49.99 |
$ 9.25 |
| $50.00 to $74.99 |
$10.75 |
| $75.00 to $99.99 |
$12.25 |
| $100.00 to $199.99 |
$15.50 |
| $200.00 to $299.99 |
$17.75 |
| $300.00 to $499.99 |
$20.50 |
| $500.00 AND UP |
$24.50 |
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Please call Toll Free 1-866-616-HOPE if you require further assistance.
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Cancer Sucks
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| Many of you may have noticed that we sell a line of “cancer sucks” merchandise. You may wonder how these products raise cancer awareness. Initially you may think these words are harsh or offensive, but listed below are just a few of the reasons why we feel the words “cancer sucks” are perfectly suited. |
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| We Chose the words we did because of… |
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| Kim… a beautiful young mother who watched her little girls sob as she told them she wouldn’t get better and had to leave them. |
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| Jill… our mentor, our hero. The kindest woman we ever knew who thought only of her family and friends. She died peacefully in her husband’s arms on a warm summer day. |
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| Simon… Jill’s son who was recently diagnosed with brain cancer and who now had his own battle to fight. A fight he’ll have to do without his mother at his side. |
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| Tyler… a courageous little guy who suffered greatly in his short life of two years. His smile will never be forgotten. For Tyler’s young parents who aged beyond their years as they watched their baby endure test after test and stood by his grave site anyway. |
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| Mary… who passed peacefully way on the night of her son’s wedding. She had looked forward to that wedding so, but her attendance was not meant to be. |
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| Gail… a quiet, kind woman. A real trouper who fought the onset of her disease just weeks after returning from her honeymoon. She leaves a new husband, lost and alone. |
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| Kathy… whose humor saw us all through the tough times. What will we do without those joked and laughter so important to our survival? |
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| Melissa… a hysterically funny woman who, no matter how rough things were, could still do a mean “chicken dance” or have us all doing the “hokey pokey” at the drop of a hat. |
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| Chris… our business partner and dear friend. Truly one of the most courageous women we have ever met. She fought her cancer daily for almost six years, never giving up hope, never losing her sense of humor. She saw a need for research funding and brought the three of us together. “Cancer Sucks” were Chris’s words. She said it as she prepared her husband and two young children for a life without her. She said it as she prepared the two of us remaining to run a business without her needed input. And she continued to say it regardless of how many people claimed to be “offended” by such a harsh statement. |
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| Sandy… a soft spoken woman with a compassionate spirit. She suffered a great deal throughout her battle with this disease. She passed away quietly one summer morning several years ago, but will never be forgotten. |
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| Erica… a beautiful young courageous woman with a warm smile and a kind heart. For Erica’s two young daughters that she leaves behind, who will have to grow up without their mother by their side. |
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| Alan… . a hard-working man who enjoyed his own brand of humor. A man who befriended all and who was always right there whenever anyone needed him. A man of courage and strength, who battled harder than anyone could have imagined and who continuously beat the odds, until it became too much for him to bear. A man who so desperately looked forward to becoming a grandfather and to spoiling his first grandchild, but he never got the chance. |
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| Sadie… a kind, generous, smart and warm hearted individual. A truly special lady who was always thinking of others. A brave soul who, when she received her diagnosis didn’t fear for herself, but didn’t want to put her family through another agonizing ordeal, just a few short months after they lost Alan. She died peacefully and quickly just one month after her diagnosis and was spared the painful months that awaited her. |
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| The list goes on and on… |
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| We say this for all of us who’ve been told those horrible words “you have cancer”. For the gut-wrenching fear that follows and for the tears that wouldn’t stop. For the friends and family that watch as their loved ones endure treatment after treatment and, in some cases, loose their battle in the long run. We used to say we were sorry you felt offended by our words. Now we feel incredibly sad that you do. We are angry that this disease has taken so many of our friends and loved ones. If you don’t like the term, don’t buy the product. But for Pete’s sake, just because you misconstrue the meaning, don’t begrudge anyone else from voicing their opinion. Until they find a cure we will keep screaming our outrage…and you should too! There is absolutely NO other way of saying it….. |
| CANCER SUCKS! |
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Linda and Paula @ Choose Hope Inc.
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Lori @ Rainbow of Hope Inc. |
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